MBJ: First Tennessee continues multimillion-dollar Memphis office renovations

MBJ: First Tennessee continues multimillion-dollar Memphis office renovations

As renovations continue at First Tennessee’s Downtown Memphis headquarters, a massive remodel is also underway at its First Ops West office near Memphis International Airport.

Located at 3451 Prescott Blvd., the more than 189,000-square-foot structure built in 1995 is in the midst of a $25 million upgrade.

“It was one of those things that had this huge room full of paper sorters, and as customer behaviors have changed we have needed less and less of those paper sorters,” said Bruce Livesay, executive vice president of technology and operations and chief information officer for First Horizon National Corp. “We had people that used to work all night long processing checks and as this has all changed that room kind of became just a big vacant almost warehouse…We were looking at different ways to make better use of the space.”

A complete building overhaul will also help prepare for the influx of about 500 employees who will relocate from the First Tennessee building at Court Street and Danny Thomas Boulevard to First Ops West. One of the main functions carried out at First Ops West is technology backups.

The majority of employees are expected to make the move by the end of 2016 or first quarter of 2017.

“We have been doing a lot of restacking, kind of like a jigsaw puzzle moving people from one section to another as we complete each section,” Livesay said. “So now I guess we are in the middle of the third wave of changes that we are making out there out of really four-and-a-half or so. We are getting close.”

Livesay said some of the changes at First Ops West include bright new paint in the interior, an open concept layout, additional windows and technology upgrades. A cafeteria will also be added along with a fitness center, outdoor walking track and improvements to the parking lot.

The $25 million amount is the projected five-year investment at First Ops West. In total, across the Memphis market, Livesay said the company is injecting about $60 million in office remodels.

That figure includes a roughly $30 million investment in the company’s headquarters at 165 Madison Ave. as well as $4 million at the First Tennessee Crosstown Branch at the corner of Union Avenue and Cleveland Street.


MBJ: First Tennessee continues multimillion-dollar Memphis office renovations


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